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Building the Bullet Proof Manager®
The Bullet Proof® Manager is an innovative development program for managers and supervisors, combining live and video instruction, hands on exercises, practical implementation, and follow up. It emphasizes involvement, participation and team work and represents a complete departure from traditional training methodologies. Perhaps the most impressive thing about the training is that it works with all sizes of organizations … from major multi-national giants to small local organizations. Participants in Bullet
Proof® Manager
training attend a monthly
session for twelve
consecutive months. Each
session lasts approximately
four hours and concentrates
on two specific management
skills. The training begins
with a thirty-minute video
featuring a leading
authority on the first of
the two featured management
skills. The video is
followed by approximately
one hour of practicing,
drilling, and role-playing
the skill. This is followed
by a second half-hour video
and an additional hour of
practice, drill and role
play.
The monthly sessions involve "situational studies" and group and individual exercises which are designed to insure the participants' grasp of the material. Participants have an opportunity to exchange ideas with managers from other organizations … managers who come from different backgrounds … managers who have different experiences. At the completion of the training, participating managers will have spent forty-eight hours in a structured learning environment.
There is an axiom which says, "One who teaches another learns twice." So, Crestcom's Bullet Proof® Manager training is structured to insure that participating managers learn the material personally … and, that they also learn how to teach the material to the rest of their team when they return to their own organization.
To enhance this process, a portion of each monthly session concentrates on teaching participants how to train others within their own organization using the videos and written materials as training aids.
Bullet Proof Manager Curriculum
January
How to Exceed Customer Expectations
Featuring Lisa Ford
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Recognition: The Key to Higher
Performance
Featuring John Hersey
- Three steps of Involved Recognition
- Contagious Leadership
- The "Recognize Five" strategy
- The power of non-monetary recognition
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February
How to be a Transformational Leader
Featuring Nido Qubein
- Dynamic questions of Transformational Leadership
- The four forms of leadership capital
- Grow relational capital investments
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How to Become a Stress Buster
Featuring
Amanda Gore
- Identify physical and emotional warning signs of stress
- Techniques to control/lower stress
- Balance the relationship between excess input and productivity
- Why different people react differently to stress
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March
Negotiating to Win
Featuring Dr. Jim Hennig
- The 16 strategies of bottom-line negotiating
- Reach agreement in more negotiations
- Obtain better negotiation outcomes
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The Listening Advantage
Featuring Dr. Terry Paulson
- Three keys of listening leadership
- Listen "louder" in the workplace
- The skills of listening facilitation
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April
How to Tap the Creativity of your Management Team
Featuring Bob Johnson
- Build and maintain a creative environment
- Help employees use more of their creative potential
- Embrace continuous improvement
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Projecting a More Positive Self-Image
Featuring George Walther
- Project positive expectations
- Project the image of reliability
- Use specific words and phrases to set a positive tone
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May
How to Hire, Train and Reward Employees
Featuring Lisa Ford
- Five steps of effective hiring
- Five keys to effective customer service training
- Four strategies for rewarding employees
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Creating Leaders Through Mentoring
Featuring John Hersey
- Five steps of effective mentoring
- Permission Mentoring
- The most important job of a leader
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June
Developing a Time
Investment Strategy
Featuring Dr. Terry Paulson
- The six-step strategic time investment strategy
- Avoid the "kiss of yes"
- Identify problems and manage priority shifts
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Increasing Productivity Through
Motivated People
Featuring Jim Cathcart
- Four modes of performance
- The first and second motivational jobs of management
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July
Using Strategic Thinking to Improve
Strategic Planning
Featuring Marcia Steele
- Three steps to strategic thinking
- Strategic posture
- Align strategies to achieve maximum ROI
- What makes something strategic?
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How to Develop and Maintain Rapport
Featuring George Walther
- Seek common ground
- Active listening
- Remember and use names
- Positive body language
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August
Seven Steps to Effective
Delegation
Featuring Bob Johnson
- Skills of effective delegation
- Focus on the end result
- Build trust, commitment and confidence
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Motivating Through Positive
Communication
Featuring Amanda Gore
- Reframe comments
- Eliminate critical words
- Make people feel special
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September
How to Deal with Difficult Customers
Featuring Lisa Ford
- Deal with the emotions of a difficult customer
- Find agreement with customers
- Gently confront difficult customers
- Explain the solution to the customer's problem
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Leaders Make Change Work
Featuring Dr.
Terry Paulson
- Five leadership strategies of change
- The challenges and responsibilities of change management
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October
How to Connect: Communicate at a Higher Level
Featuring Nido Qubein
- Make positive communication connections
- Apply the five traits of connected communicators
- The Law of Identification
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How to Help Employees be their Best
Featuring John Hersey
- Three steps of Looking to Greatness in people
- The skills of Contagious Leadership
- Identify employee strengths
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November
The 70-Minute Hour
Featuring Dr. Jim Hennig
- Twelve productivity time locks
- Overcome productivity locks
- Eliminate nonessentials
- Make your time your wisest investment
- Doing the most important activity
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Effective Telephone Communication
Featuring George Walther
- Elevate telephone effectiveness and efficiency
- Minimize "telephone tag"
- Voicemail as a strategic communication tool
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December
Effective Planning: A Seven-Step Formula
Featuring Bob Johnson
- The seven-step formula for effective planning
- Long-, intermediate- and short-range goals
- Gain employee involvement and commitment to planning
- Turn intention into commitment
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Dealing With Difficult People
Featuring Dr. Terry Paulson
- The value of conflict
- Make conflict work for you, not against you
- Give - and receive - effective feedback
- Develop trust in difficult relationships
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*Topics,
schedule
and
video
personalities
are
subject
to
change
as the
Bullet
Proof
Manager
library
is
expanded
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Leadership Design is a Crestcom
Affiliate
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To enroll or learn more,
contact us or call.
Past
Attendees comment:
"The exercises were great illustrations that
will be easy to remember and use later."
"These are excellent, easy solutions."
"These are very informative and useful tools
that I will use at work."
"This subject was on point and interesting."
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